How do I re-activate a retired user? Heidi, Time Sync April 19, 2013 17:24 Follow Go to Group Info >> User List. Select 'Retired Users' and enter other information needed to find the intended user, and click Refresh. Then, click the Restore User button for the intended user. Related articles Bulk retire of users 7/11/13 Comments 0 comments Please sign in to leave a comment.