STATUS_BREAKPOINT error

One of our customers received this error when selecting an instructor from a dropdown. This error did not happen on other computers.

The STATUS_BREAKPOINT error might be due to several reasons, including conflicting extensions, corrupted cache or cookies, or issues with the latest update. Here are some steps you can take to try and resolve these problems. FYI - These steps were written for Microsoft Edge, but they should apply to other browsers as well. The menus might be just a little different.

1. Clear Browser Cache and Cookies: Accumulated cache or corrupted cookies might be causing conflicts. Go to "Settings" > "Privacy, search, and services" > "Choose what to clear" and select "Cached images and files" and "Cookies and other site data." Then click on "Clear now."

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

2. Disable Extensions: Extensions can sometimes interfere with the browser's performance. Temporarily disable all extensions and see if the problem persists. If not, enable them one by one to identify the problematic extension.

3. Reset Settings: Go to "Settings" > "Reset settings" and select "Restore settings to their default values." This action resets your browser settings to the default configuration.

4. Disable Hardware Acceleration:

Hardware acceleration can sometimes cause issues. In Microsoft Edge, go to Settings > System, and turn off the "Use hardware acceleration when available" option.