If your organization is happy with the standard configuration of squawks, there is no setup required before you start using the Squawk module. However, there are some possible configuration options to consider, which can be viewed in the article below.
There are multiple places a user can go for squawk information. The hazard symbol to the left of the resource ID (seen in the image below) has a color that indicates the highest level of maintenance. This will depend on the squawk severity as well as the status of any scheduled maintenance. Clicking on the triangle will open the resource status page. If there is no triangle, then there are no maintenance issues or resource-specific messages.
The aircraft status page displays any open squawks as well as upcoming scheduled maintenance (if using that module).
The preflight page is another great summary view of resource status. This combines resource status, such as squawks and scheduled maintenance with billing information, pilot status, and instructor status (if a lesson is booked). To get there you can right-click a schedule or go to My Account >> My Pre/Postflight for a list of schedules that are ready to preflight or postflight.
For maintenance managers, they might prefer the summary squawk view. To get there select Resource >> Maintenance >> Squawks from the menu and then click the link labeled 'View Squawk Summary'. Clicking on the title of the squawk will take you to a detail page where the squawk can be updated with additional information. The image can also be clicked to enlarge.
Users can get to the squawk entry page various ways.
- From the resource status page (which is opened from the symbol on the schedule page), you will see a plus icon to the right of the Squawks title (outlined in red in the image below). This icon can be used to enter new squawks. To add details to an existing squawk, click on the squawk to see the details. Next click the plus to the right of the title (also outlined in red in the image below) to open the squawk and add a comment.
- From the menu a user can go to Resource Info >> Maintenance >> Squawks. Select a resource and click Refresh to view the squawks. Once the list is displayed, you will also see a link for adding a new squawk.
- If using Online Billing, you will find a link for entering squawks at the end of the postflight dialog.
The screen pictured below is used to enter squawks. The urgency indicator will help determine the color of the status icon on the schedule. The 'Plane Down' level can be configured to automatically schedule the plane for maintenance if desired. Notice that a picture can also be included with the squawk. Clubs can configure the Urgency labels, so they may look a little different for your club.
You can request notifications for various squawk events by going to Resource ->
Maintenance Notifications and then clicking on the Add link (next to recurring notification
Hold the control key to select multiple resource groups and/or multiple event types. The notification methods available (e.g. email, text, fax) will depend on the information entered into your user profile.
Users enter their own notification requests based on their preferences. There is no management screens for entering maintenance notifications.