Upon completing this lesson, you will know how to record a customer payment.
1. First go to the statement of the user whose payment you wish to record. An administrator can view statements from Billing Admin >> Statements. After selecting the user, click on 'Make a payment'.
2. On the payment screen select the payment option (e.g. cash, check, credit card). If you select 'Check', you will be able to enter the check number. eCheck will require a password. (Note: Your club may or may not allow managers to enter eCheck payments for customers. For some clubs, this may be configured to only allow the users themselves to make this type of payment due to the risk of an overdraft.) Click 'Submit' to complete the payment.
For eCheck and credit card this process actually collects the money in addition to recording the payment. For cash, check, or offline credit card, you are merely recording the payment.
2b. If the organization is using our Stripe integration, only the electronic options will be available in 'Make Payment'. An administrator will see a link for 'Record Offline Payment' that has the Check or Cash options (if the organization is configured to see those).
2c. If the organization is using our PayPal integration, there will be a separate payment link for a PayPal payment.
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